Tools for implementing ITIL version 3 in a small- or medium-sized organization

Niklas Kurkisuo Supervisor:Ivan Porres, Tools for implementing ITIL version 3 in a small- or medium-sized organization . 2008.

BibTeX entry:

@MASTERSTHESIS{943870,
  title = {Tools for implementing ITIL version 3 in a small- or medium-sized organization },
  author = {Kurkisuo, Niklas},
  supervisor(s) = {Porres, Ivan},
  school = {Åbo Akademi University},
  year = {2008},
  keywords = {Information Technology Infrastructure Library, ITIL, NAsTA},
}